Privacy Policy

We respect your privacy.

Store.cueblocks.com is committed to protecting the privacy of all our customers. We have instituted measures designed to ensure that your personal information is secure, and is not disclosed to individuals or entities that are not authorized to receive it.

Information collected from the user:

We may store the information provided by you during registration along with the information obtained from your visits on our website. The information you supply will be used by us to fulfill your orders against our extensions for Magento and services, respond to your inquiries, and supply you with requested information about these extensions and services.

Shopping online with with us is safe and secure. Store.cueblocks.com uses industry-standard secure sockets layer (SSL) technology to encrypt sensitive information such as your Name, Address and Debit/ Credit card details. We accept orders using only Secure Socket Layer technology.You can check that you are shopping in a secure environment by looking for a locked padlock icon on your browser in personal information pages.

Our site links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

Who do we share the user information with?

We do not sell, rent, or loan any identifiable information at the individual level regarding our customers to any third party and comply with all applicable data protection and privacy laws.

We are also bound to cooperate fully if a situation arises where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in consolidated form with our marketing partners, advertisers or other third-parties for research and advertising purposes.

Refund Policy

Please note that all refunds, cancellations or modification to an order can be carried out within 1 week from the date of the purchase. You can send your cancellation or refund request at sales@cueblocks.com with your order reference number. You must also provide account/ email address (used for registering on our website) and any other relevant information required by Store.Cueblocks.

Support Policy

We provide free support only for our paid extensions* and for a time period of 3 months from the date of extension purchase. Please note that after 3 months, support to the customer is chargeable.

Upgrade Policy

Once the customer has received the extension he or she will receive free downloads and upgrades to the software for up to 3 months* from the date of purchase.

Important Refund/ Order Cancellation Terms

  • The product - Magento (2) software (extension) - purchased is only compatible with the specified version and edition of the platform and therefore cannot be used with any other platform edition or version.
  • CueBlocks does NOT guarantee support in case of incorrect edition or version usage.
  • No Refunds will be granted on account of incorrect usage of the software with incorrect/ unspecified edition or version.
  • Extensions made for Magento 1 platform are not compatible with Magento 2 platform. Magento 2 softwares have to be purchased separately.

Upgrades & Modifications

As mentioned above, we provide our customers with free upgrades of the software they have purchased. However, these upgrades and modifications will be subject to the product version they have bought . After an update is available all buyers can download it from "Downloadable products" area when logged in. Besides, an email notification is sent stating new version availability. Software upgrades download is also limited by support period defined
Note: We do NOT guarantee the compatibility of updated and modified versions of softwares extensions with newer or upgraded versions of Magento 1 or Magento 2. These will be compatible only with the tested and specified versions.
Contact us at: support@cueblocks.com for further information or additional queries.

Policy Updates

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

For any queries, you can always contact us.

Support FAQ'S Support FAQ'S